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Natural Dog Company General FAQ

Do you ship to my country?

Yes, we ship to all countries around the world – daily!


Are your product fragrance-free?

Snout Soother and Snout Shine are both fragrance-free. We elected not to include any fragrance into these products because they are not needed in this formulation and it would be undesirable for a dog to have those ingredients go on top of his nose where his olfactory senses are off the charts!

Paw Soother, PawTection, Skin Soother and Wrinkle Balm do contain fragrance, in the form of 100% natural essential oils. Not the fake, chemical, phthalate rich, endocrine disrupting kind. We use only the top of the line 100% natural essential oils, made without the use of solvents. We do not add any scents to our products, but many customers love the way they smell!


Can I use your products on my puppy/senior dog?

Absolutely! All our products are completely natural and safe for animals of all ages – especially puppies and senior dogs! Puppies’ skin is still developing and very sensitive, which means they need the extra protection. Senior dogs need help adding moisture and nutrients to their aging skin, just like people. Natural Dog is great for pets of all shapes, sizes, and ages.


Safe for a pregnant dog?

You need not worry about any harm coming to your pup pregnant pup when using our balms. They’re completely safe and harmless for all life stages.


Can I use these products on myself?

Our products are made with the highest quality human grade ingredients. We get reports almost daily of humans finding a unique and beneficial way to use our products on themselves. The most basic being chapped lips, eczema and psoriasis…but there have been so many others including sun rash and a plethora of other skin conditions. The husband of one of our pack members said he used it on (his words) “winter legs” that caused an itchy rash every winter. He claimed his legs would itch all winter long from dry skin and that PawTection cleared up a rash he had for years! Many people use Paw Soother on their own dry skin and feet!

Skin Soother is essentially a natural version of Neosporin and we’ve had many customers use it for their own cuts, rashes, cuticles, and infections…with great results!


Where are your products manufactured?

We handcraft all our own products using the finest of ingredients in Charlotte, North Carolina!


Where do your ingredients come from?

Our carefully selected ingredients are sourced from the United States, Canada, Mexico, Australia, Indonesia, Hawaii, Spain and Ghana Africa (none from China). All our ingredients are scrutinized and tested for the highest quality.


What if I am not completely satisfied with my product?

We are so confident you will be thrilled with Natural Dog Company products, that we offer an UNCONDITIONAL, SATISFACTION GUARANTEE or your MONEY BACK. If you are not completely happy with our amazing products for any reason, simply return the unused portion of within 60-days of purchase and you will be refunded immediately – even if you used it all!

You have nothing to lose by trying our products. Your dog will thank you!


What if my product shows up melted or too hard?

If your order arrives melted, just pop it in the fridge for a few minutes. Good as new! Melting is to be expected if you live in a warm area.

There are times when we ship to countries with freezing temperatures. If its freezing outside, it’s probably cold in your house and your balm may be hard to the touch. You can put your product in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Or take a tiny amount of the product and rub between your fingers, allowing your body heat to warm up and melt the balm.

Don’t worry, this is perfectly normal and will not affect the efficacy of our amazing healing balms!


Do your products expire?

Our products do not expire, however, when they are exposed to extreme temperature fluctuations it can cause the natural ingredients to separate. While the balm may look different, this does not effect the integrity of the product and it can still be mixed back together using the warmth between two fingers. If you would like a replacement for a product that has separated, we would be happy to do so. Simply send an email to orders@naturaldog.com and we will resolve your concerns.


How many applications are the travel size or 2 oz products?

This will vary greatly by size of dog, frequency of use and amount used. One can expect approximately 15 uses with the trial size and at least 100 uses with the 2 oz.


Are there any known contradictions?

There are no known contraindications. However, you might use caution if your pet has nut allergies.


What is the differences between the Tin and Stick?

The only difference between the two is personal preference! Our “sticks” twist up much like a lip balm or deodorant stick, offering a “hands-free” approach where you can easily apply the balm without necessarily having to get any product on your hands. Other customers prefer the tin where they can use their fingers to massage the balm it into the area, making sure they are getting the targeting area, good coverage and absorption. You can also get a no-mess application with our tin container by using a low-absorbent beauty pad.


Cracked, Crusty or Dry Nose

If your dog is suffering from a dry, chapped, cracked, split, bleeding, flaky, and/or crusty nose – you need our vet recommended Snout Soother. This healing balm was specifically formulated just for healing sensitive dog noses! It is scent-free, soothing, highly moisturizing, protective and works FAST to healing dry noses. Your dog will thank you!


Rashes, Hot Spots, Itchy, Irritated skin

If your dog is suffering from itchy, red, irritated skin we recommend our Itchy Pup Combo Set that includes our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments. Together, these products will help to soothe the irritation, treat any infection that may be present, and help the skin to heal.

If your dog has especially sensitive skin, then we suggest our Delicate Dog combo set with our Sensitive Skin shampoo bar and Wrinkle Balm. Wrinkle Balm has similar antibacterial, anti-fungal, and anti-inflammatory properties as Skin Soother but it specially formulated to be gentle. Great for using around sensitive areas like the face!


Allergies

Dog allergies come in all shapes, sizes, and forms—there are skin allergies, food allergies and environmental allergies. No matter what, an allergy is an overreaction of the body’s immune system to a foreign substance. It’s important to try and pinpoint the cause of the allergy, but it’s also extremely important to treat the symptoms.

You can soothe and treat your dog’s discomfort with our Spruce Up Pup shampoo bar for full body treatment and Skin Soother for spot treatments.


Hair Loss and Hot Spots

Hot spots and other skin infections can cause a dog to experience hair loss. Also, extreme irritation can make your dog chew and bite an area until the hair is worn away / ripped out. We recommend our Itchy pup combo kit, which includes our Spruce Up Pup Shampoo bar for full body treatment and Skin Soother for spot treatments. Skin Soother will treat any infection that may be present, soothe the irritation, and allow the skin to heal.


Post Surgery and Wound Care

Skin Soother is ideal for treating wounds of all kinds. The natural antibacterial and anti-inflammatory properties will protect against infection, soothe the wound, help to heal quicker and reduce scarring. It’s essentially an all-natural version of Neosporin that is perfectly safe for pets! Any hoomans, too!

Post-surgery: sutures in vs sutures out – It’s completely safe to apply the balm while the sutures are still in place. In fact, it will speed up the healing process and minimize scarring!

Open wound vs scabbed wound – Skin Soother can be applied to an open wound or a scabbed wound. Applying to an open wound will help to reduce scabbing and protect against infection.


Bug bites

Skin Soother is perfect for helping your pup to feel better after being bitten by pesky little critters. The natural antibacterial and anti-inflammatory properties will help to protect against infection, soothe irritation, and help the skin to heal.


Dandruff, Flaky Dry Skin

If your dog’s skin is overly dry, use our moisturizing and all-natural shampoo bar – Silky Soft. This moisturizing bar will nourish the skin, no conditioner needed! It will also make the fur soft, silky, dry faster and without that wet dog smell!

If your dog is especially itchy, irritated, yeasty, and/or rashy – then you will want to use our Spruce Up Pup. This bar will help to soothe the irritation, treat any infection, and allow the skin to heal.


Irritated Skin Folds/ WRINKLES

Creases in the skin are able to trap bacteria, yeast, and other funky buildup – causing irritation, infection, and foul odors. We specially formulated Wrinkle Balm to keep skin folds clean, free of infection, and fresh. The natural ingredients are specifically chosen for their gentle, yet effective, antibacterial, anti-fungal, and soothing properties.


EYE/TEAR stains

Wrinkle Balm will help to reduce and protect against buildup and discoloration under eyes and within skin folds. Although Wrinkle Balm is gentle and great for using around sensitive areas, for safety purposes, the balm should not be applied closer than within ½” of the eye.


Stinky Face/Tail Pocket

When bacteria, fungus, moisture and other buildup gets trapped within skin folds and creases, it causes infections, irritation, and funky odors. We’ve specially formulated Wrinkle Balm just for treating and preventing these issues. The natural antibacteria and anti-fungal properties in Wrinkle Balm will treat & prevent infection, soothe irritation and guard against buildup – leaving the skin fresh and stink-free! It’s gentle, too, so it’s great for using around sensitive areas like the face or tail pocket!


Canine Acne, Sores on the Mouth

Like humans, pimples and sores are caused from bacteria getting trapped under the skin. If your dog is developing sores / pimples around their mouth, you will want to first make sure you are using stainless-steel bowls to help reduce levels of bacteria. You can then treat the sores / pimples with Wrinkles Balm. This organic balm offers natural antibacterial properties that will help treat AND prevent infections, while also gentle enough to use anywhere around the face.


LIP FOLD Pyoderma

Lip fold pyoderma is an inflammatory skin disorder that often develops between the folds of dogs’ lips, but can also form anywhere else with wrinkles, such as the face, groin or armpit area. Wrinkle Balm is the most gentle option to effectively treat, soothe, cure and even prevent skin fold pyoderma and other forms of dog dermatitis. Whenever treating sensitive areas, such as around the face, we suggest Wrinkle Balm because of it’s specially mild formulation. However, for more troublesome cases, or if Wrinkle Balm does not seem strong enough, we then recommend Skin Soother – our stronger option.


EAR fungus/irritation

Apply a generous amount of Wrinkle Balm to the affected area and your pup’s ears will improve. It’s safe to apply on the underside of the ear, but please avoid applying the balm inside the ear canal. For inner ear infections, you will want to look into an aqueous formula / product.


Cracked, Burned, Injured or DRY PAWS

If your dog has dry, chapped paw pads – heal them with our super moisturizing Paw Soother. The natural butters and oils work deep into the skin to mend cracks, soothe dryness and help the paws to heal. Healthy, moisturized paw pads actually allow dogs to get a better grip! Damaged paws? Paw Soother will help to heal your pup’s damaged paw pads, and have them feeling soothed and healthy.

Keep paws protected against damage by applying PawTection before heading outdoors. The natural waxes create a protective barrier on the skin to guard against damage and lock in moisture.

Together, these two products are the ultimate Pawdicure Pack to keeping your dog’s paws healthy and happy all year round!


Sores/Pimples Between TOES (Interdigital Cysts)

Sores on the feet are likely interdigital cysts, which is a painful condition that is caused when the hair follicles between the toes become infected. To treat this condition we recommend our Skin Soother as it has natural antibacterial and anti-fungal properties. Apply 2-3x/day and your pup’s paws will feel better in no time. If your dog is prone to these break outs, you will also want to protect their paws frequently by applying the balm periodically to help with preventing and minimizing future occurrences of cysts.


Itchy/Irritated PAWS

If you dog is constantly chewing their paws, and you notice redness, irritation, inflammation, rashes, sores, and/or broken skin, you will want to treat their paws with our healing Skin Soother. The natural ingredients in Skin Soother are anti-fungal, antibacterial, anti-inflammatory, soothing and healing. This balm will help to treat / prevent infection, soothe the irritation, and help the skin to heal.

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