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AnimalBiome FAQ


Products

  • Gut Health Test

Q : Interested in a consultation to discuss the results of your pet's Gut Health Test? 

A : You can schedule time with our AnimalCare team by navigating here: Schedule a Gut Health Consult


Q : How fresh does the poop sample need to be for analysis?

A : For dogs, we recommend collecting a sample as soon as your dog poops, picking it up in a bag, and bringing it to your sampling area right away. For cats, the sample should be less than 8 hours old.


Q : Do I need to discontinue supplements or medications before taking a poop sample for analysis?

A : When possible, we recommend discontinuing antibiotics and probiotics at least 24 hours before taking a poop sample for analysis.


Q : Will my pet's sample be safe in the mail?

A : Once the sample is inside the specimen vial provided in your test kit, it is very well preserved. It can withstand the sometimes extreme temperatures found in the hottest months of summer and the coldest months of winter. 

And it's OK if it takes you several days to drop your completed mailer into a mailbox.


Q : My pet is having diarrhea. Can I still send a poop sample for analysis?

A : Yes. Our test has been carefully optimized to account for loose stool or diarrhea. When you collect the sample, try to cover as much of the swab tip as you can, and be sure to break off the swab tip and leave it inside the tube.


  • Gut Restore Supplement (Currently not available in Singapore)

Q : What is the Gut Restore Supplement?

A : The Gut Restore Supplement (fecal transplant in a capsule) provides a whole community of healthy cat- or dog-specific microbes that are sufficient to build a healthy microbiome and restore balance.


Q : Do the Gut Restore capsules need to be given whole, or can I break them open and mix them with food?

A : Whenever possible, the capsules should be given whole, and should not be opened. This is because the outer capsule has an acid-resistant coating that protects the bacteria during their journey through the stomach. Without the outer capsule as protection, the bacteria may die in the stomach.


Q : Why are some of my Gut Restore capsules different shades of brown?

A : The Gut Restore Supplement is a natural product that is gently preserved and processed. Small variations in diet, hydration status, or activity can result in capsules that are slightly different colors from one another.


  • Gut Maintenance Plus

Q : What are the ingredients of the Gut Maintenance Plus supplement?

A : The active ingredients of the Gut Maintenance Plus supplement are: Saccharomyces boulardii; Bio-MOS (Mannan Oligo Saccharides); PreforPro: LHO1-Myoviridae, LL5-Siphoviridae, T4D-Myoviridae, LL12-Myoviridae.

The inactive ingredients are: Inulin from Organic Jerusalem artichokes; Rice Hull; Rice Bran; Medium-chain Triglycerides (MCT). Capsules contain modified cellulase, pectin, and water.


Q : What is the shelf life of the Gut Maintenance Plus supplement?

A : From the time the Gut Maintenance Plus supplement is shipped, there will be at least 3 months of shelf life remaining,


Q : How long should my pet take the Gut Maintenance Plus supplement?

A : The Gut Maintenance Plus supplement is intended for intermittent (on and off) use. On an ongoing basis, it is safe to use for up to 60 days at a time.



  • Oral Health Test

Q : Interested in a consultation to discuss the results of your pet's Oral Health Test? 

A : You can schedule time with our AnimalCare team by navigating here: Schedule a Gut Health Consult


Q : When is the best time to take an oral sample from my dog?

The best time to collect a sample is first thing in the morning, before feeding your dog. Food particles can contaminate the sample and make the results less accurate.


Pet Portal

Q : How do I register my pet's sample?

A : Create an account at app.animalbiome.com. Complete your pet’s Pet Profile. Select the “Register Sample” button at the top of the page. Then, provide the information about the sample and hit “Submit.”


Q : What if my pet's sample ID is not accepted?

A : If your pet’s sample ID is not accepted, first please double-check the ID code on the sample tube. If the ID is correct, please contact us so that we can identify the problem. Emailing us at team@animalbiome.com is generally the quickest way to get in touch; alternatively, you can give us a call at (888) 493-1727.


Q : How do I create an account?

A : To create an account, please visit app.animalbiome.com. You will be prompted to enter your name, email address, and a secure password.


Q : What if I forgot my password?

A : If you forget your password, we can help you reset it. Visit app.animalbiome.com and select “Forgot your password” at the bottom of the gray box. Enter your email address that you used to create the account, and then we will email you a link so that you can reset your password.


Q : Where do I find my pet's sample ID code?

A : The sample ID code can be found in two locations: first, it is printed on the sample tubes themselves; alternatively, it can be found on the front cover of the provided instruction booklet.

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