We are pleased to share that you may purchase our FedEx courier services as an ad-hoc service. This service is available to all Singapore and International pet parents.
However, this courier service is only applicable as an add-on for the following testing kits :
- Glacier Peak Holistics Pet Wellness Life Stress Scan Kit (Standard Package)
- AnimalBiome Gut Health Test Kit (Standard Single/Double Package)
- AnimalBiome Oral Health Test Kit (Standard Package)
We will engage FedEx on-behalf to ship your samples to the respective testing facilities, Glacier Peak and/or AnimalBiome. The estimated arrival time for Singapore orders is as follows :
- Glacier Peak Holistics Pet Wellness Life Stress Scan Kit - within 3 to 4 Working Days
- AnimalBiome Gut Health Test Kit - within 5 to 7 Working Days
- AnimalBiome Oral Health Test Kit - within 5 to 7 Working Days
If you are shipping from an international address, please reach out to us regarding the estimated arrival time as it varies from country to country.
Product Usage Directions
Single 1 (one) order includes :
- 1 (one) x FedEx courier service label for 1 (one) single address only. Labels will be generated based on the testing kit(s) you have chosen. Note : Please purchase 2 (two) qty if you are shipping your samples to Glacier Peak + AnimalBiome testing facilities.
- All labels, shipping documents and FedEx envelope will be pre-prepared and send to you within 1-3 working days.
- All FedEx courier service comes with free collection service. You will be given a link on your WhatsApp to arrange for the pickup once your samples are ready to be shipped.
Q : When should you be choosing this courier service as an add-on?
A : If you purchase any of our testing kits under the standard package, but would like to change your mind in using our FedEx courier service to help you send your samples back to USA.
Q : I purchased all the 3 testing kits available, how should i order for this add-on courier service?
A : Every order comes with 1 (one) label only which allows you to courier to 1 (one) address only. So if you have purchase all the 3 available testing kits with us, you will need to purchase 2 (two) qty which will allows you to send to Glacier Peak as well as AnimalBiome testing facilities.
- 1 (one) label for Glacier Peak Pet Wellness Scan
- 1 (one) label for AnimalBiome Gut and/or Oral Health Test
Q : I am done collecting all my samples, what should i do next?
A : You should receive a FedEx pickup link on your WhatsApp. Click on the link, fill up the form and we will arrange FedEx to pick up your parcel.
JJ E-Homez Holistic Pet Return Policy
Generally, all our products are strictly non-refundable nor exchangeable.
However, in the event you received an incorrect or defective item, or any other valid reason that you can't enjoy your purchase, we will provide a refund or an exchange, case by case basis.
All we ask is that when the item is returned, it should meet the following requirements:
- Reach out to us to arrange an appointment to drop off your item at 216A Boon Lay Ave.
- Item returned should be in their original & sealed packaging. Broken seals will not be accepted, unless there's a valid reason, based on case by case basis.
- Please ensure at least 6 months of shelf life if it's a perishable item.
- Send us your order confirmation email for refund verification.
Items not eligible for returns:
- Food related, wearables, beds and carriers due to food safety & hygiene reasons.
- Items that are purchased from promotional pricing from all of our sales channels.
- Customers who had a history of returning more than 3 items.
When we receive the refunded/exchange item, we will review the condition of the item, and reach out to you to confirm and issue a refund/exchange within 7 working days. We regret that customers who decline to respect our policy will be ineligible for exchange, returns and refunds.
Do also note that if we find that a product has been intentionally damaged or tampered with, refunds will not be offered.
As generally, returns are not allowed otherwise, please check your order (e.g. type, size, colour, quantity, etc) before checking out. If you need help with any product, chat with us or please send us an email to email@example.com
Pre-order Items T&C
Please note of the following terms & conditions on all our Pre-order items :
- Full payment is required for all Pre-order items.
- Expect Pre-order items to be delivered between 3 to 15 working days (depending on which item) starting from your order date.
- We will connect via WhatsApp or Email should there be any updates or concerns regarding your order.
Website promotion for year 2023
Free Delivery for : orders above $38
*Terms & Conditions:
- Website promotion is only applicable for orders/payments made via our website.
- Promotions at other shopping platforms (Carousell, Lazada, Shopee, Amazon) is only applicable for orders/payments made via our shops within those shopping platforms.